All our chocolate bars are lovingly handmade by a small, dedicated team - we are not a mass production company. Because of this, we ask for a little patience: orders are typically shipped within 5–10 business days, though occasional supply chain delays beyond our control may affect this. Once your order is on its way, you'll receive a shipping confirmation email. In the meantime, if you have any questions, simply reply to your order confirmation email and we'll be happy to help.
We offer free shipping on all orders over €80 / $250, unless an ongoing promotional offer applies.
We make every effort to ship our chocolate bars in temperature-controlled packaging. While long-term temperature regulation for international food shipments is still a challenge, we ensure that our chocolates are stored under the best conditions to maintain their quality until they reach you.
We source all our ingredients from trusted, ethical suppliers in The Netherlands and Belgium. We collaborate with the best in the market who share our values of uncompromising ingredients quality and a commitment to human rights.
Once opened, please consume the chocolate bar within 3 - 5 days. Keep it refrigerated at all times. For the best experience, allow the chocolate to sit at room temperature for 45-60 minutes before enjoying.
Our bars typically have a shelf life of one month when unopened. Made with fresh ingredients and no preservatives, hence the shorter shelf life, they are crafted for the highest quality and best flavor.
We will never ask for payment, credit card details, or any personal information beyond what you’ve already provided when placing your order. If the order went through, your information has been securely processed. Please remain vigilant — if you are ever asked to send money or make a payment, it is a scam.
If you have any questions, feel free to contact us at support@baichocolatier.com. We’ll happily help!
